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Getting some help from a challenging international purchase online can be quite tough.  When the particular seller causes it to become hard for you in solving your current problem, make contact with their own area's industry agency or consumer affairs to get the assistance you'll need. You should not think that an escrow company is generally secure.  In the event that the seller is hoping to coerce you to use a certain escrow company to deal with a transaction, be suspicious since it might be part of a scam.  Check out a company's legality by checking with state regulators, or request to use a known escrow company of your choice.